hayobet Casino & Sportsbook Data Care

This page describes what we collect when you use hayobet and how we keep that data protected. We collect personal information—your name, email, phone number, identity document, and payment details—only to verify your account, process your deposits and withdrawals, and respond to your support requests. We do not sell your data or share it with marketers. Your information stays encrypted on our servers and is accessed only by authorized hayobet staff who need it for verification, compliance, or support purposes.

Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest. We comply with Indonesian data protection regulations and international privacy standards. You have the right to request a copy of all data we hold about you, to correct inaccurate information, and to request deletion of your account (subject to legal retention periods).

This policy explains our practices transparently. We update it occasionally; if material changes occur, we notify you via email. Continued use of hayobet after notification means you accept the updated policy.

What Data We Collect When You Use hayobet

When you register a hayobet account, we collect your full name, email address, phone number, and date of birth. We use this to create your account and send you transactional emails (deposit confirmations, withdrawal status, password resets, promotional updates). We also collect your username and password (stored as an encrypted hash, never plain text).

Before your first withdrawal on hayobet, we require identity verification. We collect a photo of your government ID (KTP, passport, or driver's licence), proof of address (utility bill, bank statement, or official mail dated within three months), and a live selfie holding your ID. We store these documents encrypted and retain them for the lifetime of your account plus 7 years after closure, as required by Indonesian law.

We collect transaction data automatically. Each deposit, withdrawal, wager, and payout is logged with a timestamp, amount, game type, and outcome. We use this data to settle entries fairly, detect fraud, and resolve disputes. This transaction history is retained for 7 years for audit and legal purposes.

We collect technical data about your device and browsing activity. This includes your IP address, browser type, operating system, pages visited, time spent on each page, and referring URLs. We use cookies and similar technologies to track your session, remember your preferences, and improve our platform. You may disable cookies in your browser, though some hayobet features may not work correctly without them.

How We Use Your Data on hayobet

We use your personal data primarily to verify your identity, process your deposits and withdrawals, and settle your entries fairly. We use your email and phone to send account notifications, transactional alerts, and support responses. We also use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, including screening against international sanctions lists.

We analyze aggregate usage data to improve hayobet's features, optimize performance, and identify security threats. This analysis is done on anonymized data; we do not link it back to individual account holders. We may also use your data to detect and prevent fraud, resolve disputes, and enforce our terms of service.

We send promotional emails about new games, tournaments (Liga 1, Piala AFF, Piala Indonesia, and others), payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and special offers. You may unsubscribe from promotional emails by clicking the unsubscribe link in any email or by updating your preferences in your hayobet account settings. Unsubscribing does not stop transactional emails (e.g., withdrawal confirmations).

We collect data only for clear operational, legal, and security reasons. We do not sell, trade, or rent your personal information to any third party.

Third-Party Processors and Data Sharing on hayobet

We share your data only with trusted third parties who help us operate hayobet. These include our payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), our hosting provider (who stores our encrypted databases), our email provider (who sends transactional emails), and our compliance software (which screens accounts for sanctions and fraud). All processors are contractually bound to protect your data and use it only as we direct.

We may disclose your data if required by law—for example, if a court orders us to provide account records or if a government agency investigates suspicious activity on your account. We comply with such requests only with proper legal authority and notify you unless prohibited by law.

If hayobet is acquired by another company, your data may transfer to the new owner. We will notify you of any such transfer and your rights under the new owner's privacy policy.

Your Rights Regarding Your Data on hayobet

You have the right to request a copy of all personal data we hold about you. Submit this request via email to our support team, and we will provide your data within 30 days in a machine-readable format. You may also request that we correct inaccurate data (e.g., if your registered name is misspelled) or delete your account and associated data (subject to legal retention periods for AML and tax compliance).

You have the right to restrict how we use your data. If you believe your data is being misused, you may lodge a formal complaint with us or with Indonesia's data protection authority.

You may opt out of promotional emails and marketing cookies at any time. You cannot opt out of transactional emails (deposit confirmations, withdrawal status, password resets) or essential security measures without closing your account.

Data Security and Retention on hayobet

We encrypt all your personal data in transit (using TLS/SSL) and at rest (using AES-256). Our servers are hosted in secure data centers with physical security, redundant backups, and 24/7 monitoring. We undergo regular security audits and penetration testing. If we detect a data breach, we notify affected account holders within 72 hours and cooperate with authorities as required by law.

We retain your personal data for as long as your account is active. After you close your account, we retain data for 7 years to comply with Indonesian financial regulations, AML requirements, and tax laws. After 7 years, we delete or anonymize your data, except where retention is required for legal disputes or regulatory audit.

We retain transaction logs and entry histories for 7 years. We retain identity verification documents (ID scans, proof of address, selfies) for the lifetime of your account plus 7 years after closure. We retain cookies on your device for up to 2 years unless you delete them manually.